Improving Patient Services Intitiative & Standards in a Community Article

Improving Patient Services Intitiative & Standards in a Community Services Program - condition Examplell not only force an organization to develop and define its quality mission, but also ensure that the processes can be understood and actualized by all involved (Santiago, 1999 Hall et al, 2003).Several studies have shown intervention models that have improved the quality of health care and reduced the health care costs. maven is the Total Quality Management (TQM) described as the development of an organizational culture which is defined by, and supports, the unalterable attainment of customer satisfaction through an unified system of tools, techniques and training (Sashkin and Kiser, 1993 as mentioned in Walsh, Hughes & Maddox, 2002, p. 299). Since customer satisfaction is the goal of TQM, it should have an in-built culture of continual improvement by focusing on an faces activities on eradicating the causes of defective products and services which should never reach the custo mer.Blades (1995) discussed the Baxter Health Care Ltd. model for promoting quality improvement. The model involves coming up with pictorial signs to get up or remind staff of the high quality they need to render. These were initially used as slides for training and then turned to posters. It provides a framework for two analysis and education on quality issues, focusing on the elements of total quality management namely communication commitment customer focus and continuous improvement.Piette, Ellis, et al (2002) conducted a study with the purpose of determining the most effective quality of care using the facilitys ethical practices. In the study, constant monitoring and investigation ensure quality outcomes. A leadership council was formed, meeting monthly to discuss and communicate regarding corporate compliance and personnel programs, clinical outcomes reviews, and clinical issues. All committees and councils reported to the Board of Directors on the progress of their project . The study design utilized a clinical practice committee breakdown of the